Because we at Cisco CX feel experience matters, we're declaring October #CXMonth!
"Happy CX Day! October 5th is officially recognized globally as the day in 2021 we get to celebrate customer experience (CX). Because we at Cisco CX feel experience matters, we're declaring October #CXMonth!
To kick-off CX Month, Thimaya Subaiya, SVP of Customer Experience and one of its chief architects, spent some time explaining what CX means at Cisco, its future, and why it is essential to accelerate value for our customers throughout their technology lifecycle in order to deliver the best experience..."
Security remains paramount: hybrid workforce was targeted with more than 100 million email threats daily in September 2021 alone
Cisco unveiled its first Hybrid Work Index (HWI) based on millions of aggregated and anonymous customer datapoints. The Index, which will be updated quarterly, examines how people's habits and technology interactions have permanently reshaped work a year and a half into the COVID-19 pandemic. Findings show hybrid workers expect greater flexibility, accessibility and security, while businesses grapple with meeting these increased technology demands.
'We're truly at a unique time, with the ability to redefine work,' said Chuck Robbins, Chair and CEO, Cisco. 'All employees around the world want a workplace that enables them to do their best, and it is our responsibility as business leaders to learn how best to support and enable our employees, however and wherever they work.'
We're in the midst of a fundamental change rather than gradual change. It's a revolution, not evolution
"Not too long ago, 'hybrid work' was seen as a luxury, a benefit for those who could manage their work from home every now and again. Forward thinking? Yes. Ubiquitous? No. But throw in a pandemic-induced, grand experiment of work-from-home, and suddenly hybrid work went from nice-to-have to must-have.
Since the advent of hybrid work isn't exactly new, is this shift from nice-to-have to must-have a revolution or evolution? I believe we're in the midst of a fundamental change rather than gradual change. It's a revolution, not evolution. And the revolutionary shift to hybrid work is profound for these reasons..."
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